Frequently Asked Questions

You can easily place an order through our website at www.momentsfinechocolate.com. Simply select your items, add them to your cart, and proceed to secure checkout.

We accept Visa, Mastercard, Tabby (Buy Now, Pay Later), and PayPal. All payments are processed securely through Shopify’s encrypted gateway.

Yes! We specialize in custom trays, personalized chocolate boxes, and bespoke gifting for weddings, birthdays, and corporate events. WhatsApp us at +971 55 530 3981 for custom orders.

We deliver across the United Arab Emirates and selected countries within the MEA region. For international orders, please contact us directly.

Most orders are processed within 24–48 hours, with UAE delivery typically within 1–3 working days. Delivery times may vary for custom or bulk orders.

Same-day delivery may be available in Al Ain and select UAE cities for certain products. Please message us on WhatsApp to confirm availability.

Keep chocolates in a cool, dry place, ideally between 16–22°C, away from direct sunlight. Avoid storing in the fridge unless necessary.

Our chocolates are best consumed within 2 to 4 weeks of delivery for maximum freshness and flavor.

Yes. Our chocolates may contain or come in contact with nuts, dairy, soy, and gluten. Please refer to individual product descriptions or contact us for specific allergen information.

We are working on expanding our collection. For current availability of vegan or sugar-free chocolates, please contact us directly.

Absolutely! We cater to corporate gifting, weddings, events, and special occasions with fully customized chocolate boxes and branded trays.

Yes! We offer personalized cards, ribbons, and custom-branded packaging. Share your requirements on WhatsApp or email us.

If your order arrives damaged or incorrect, please notify us within 24 hours with photos. We’ll work with you to resolve the issue fairly.

Due to the perishable nature of our products, all sales are final. Please review our Returns & Refund Policy for full details.