Returns & Refund Policy

Effective Date: 27-May-2025
Store Name: Moments Fine Chocolate
Website: www.momentschocolate.com
Business Location: Al Ain, United Arab Emirates

🛍️ Our Commitment

At Moments Fine Chocolate, we take great pride in delivering premium handcrafted chocolates of exceptional quality. Due to the perishable and sensitive nature of our products, we maintain a strict returns and refund policy to ensure safety, hygiene, and customer satisfaction.

🚫 No Returns or Exchanges

We do not accept returns or exchanges for chocolates once they are delivered. This is due to:

  • Food safety regulations
  • Risk of contamination
  • Product freshness concerns

📦 Damaged or Incorrect Orders

If your order arrives damaged, melted, or incorrect, please notify us within 2 hours of delivery. Kindly provide the following:

  • Your order number
  • Clear photos of the product and packaging
  • A brief description of the issue

Once verified, we may offer one of the following at our discretion:

  • Replacement of the affected item(s)
  • Store credit or partial refund
  • Custom resolution for corporate/bulk orders

💡 Tips to Ensure Smooth Delivery

To avoid issues:

  • Double-check your delivery address and contact number
  • Ensure someone is available to receive temperature-sensitive items
  • Avoid ordering if your area has extreme heat or delivery restrictions

💬 Contact Us Immediately

If there’s an issue with your order, reach out within 24 hours via:

We’re committed to resolving all genuine concerns quickly and professionally.

🔒 Our Promise

Every product that leaves our facility is crafted and packaged with the utmost care. We stand by the quality of our chocolates and will always prioritize your experience — while also maintaining the highest standards of food safety.