Terms of Service

Store Name: Moments Fine Chocolate
Website: www.momentschocolate.com
Business Location: Al Ain, United Arab Emirates

1. Overview

Welcome to Moments Fine Chocolate. These Terms of Service govern your use of our website and online store. By accessing or purchasing from our Shopify store, you agree to be bound by the terms outlined below.

2. Use of the Website

By using this site, you confirm that you are at least 18 years old or have permission from a parent or guardian to make purchases.
You agree not to use our products or services for any illegal or unauthorized purpose.

3. Product Information

We strive to display our products, descriptions, and prices as accurately as possible. However, all product images are for illustration purposes only, and slight variations in packaging or presentation may occur.

4. Orders & Payments

All orders are subject to availability and confirmation.
We accept payments through secure gateways including Shopify Payments, PayPal, and Tabby (where applicable).
Prices are listed in AED and may include applicable taxes. Final prices and delivery charges will be shown at checkout.

5. Delivery

We currently deliver within the UAE and selected countries in the Middle East and Africa (MEA). Shipping times may vary depending on your location and the nature of your order.
Please ensure the delivery address is correct. We are not responsible for delays or non-delivery due to incorrect addresses.

6. Returns & Refunds

Due to the perishable nature of our products, all sales are final. If your order arrives damaged or incorrect, please contact us within 2 hours with proof (photos) for resolution.
We reserve the right to offer a replacement, credit, or partial refund at our discretion.

7. Promotions & Discount Codes

Promotions and discount codes are limited-time offers and may not be combined unless otherwise stated.
We reserve the right to cancel or refuse any promotional benefit in case of misuse.

8. Intellectual Property

All content on this site — including product designs, images, text, branding, and logos — is the property of Moments Fine Chocolate and may not be used or reproduced without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Moments Fine Chocolate shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.

10. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes will be subject to the jurisdiction of UAE courts.

11. Changes to Terms

We may update these Terms of Service from time to time. Any changes will be effective immediately upon posting on our website.

12. Contact Us

For questions or support, please contact us at:
📧 Email: moments.chocolate@hotmail.com
📱 WhatsApp: +971 55 530 3981
📍 Address: Al Ain, United Arab Emirates

13. Allergen Disclaimer

Our products may contain or come into contact with common allergens, including but not limited to:

  • Nuts (e.g., almonds, hazelnuts, pistachios)
  • Milk and dairy products
  • Soy
  • Gluten

While we maintain strict hygiene standards and quality controls in our facility, we cannot guarantee the absence of trace allergens. If you have any food allergies, dietary restrictions, or specific concerns, please contact us before placing your order.
By purchasing from us, you acknowledge and accept the risk of potential allergen exposure.