Privacy Policy

Effective Date: 27/05/2025
Store Name: Moments Fine Chocolate
Website: www.momentschocolate.com
Location: Al Ain, United Arab Emirates

1. Introduction

At Moments Fine Chocolate, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase. While we are based in the United Arab Emirates, this policy applies to all customers across the Middle East and Africa (MEA) region.

2. Information We Collect

Personal Information:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing and Shipping Address
  • Payment Information (processed securely via Shopify or trusted third-party gateways)

Automatically Collected Information:

  • IP Address
  • Device and Browser Details
  • Website Interaction & Analytics Data

3. How We Use Your Information

Your information is used to:

  • Process and fulfill orders
  • Communicate updates regarding orders or delivery
  • Provide customer support
  • Enhance website performance and user experience
  • Share promotional offers and new product announcements (only with your consent)
  • Prevent fraudulent or unauthorized transactions

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Save your preferences
  • Enable secure shopping and checkout
  • Monitor traffic and website usage

You may manage cookie settings via your browser.

5. Sharing Your Information

We only share your information with trusted service providers, including:

  • Shopify (eCommerce platform)
  • Payment gateways (e.g., PayPal, Tabby, Stripe)
  • Logistics & delivery partners for regional fulfillment

These parties are contractually obligated to keep your data secure and confidential.

6. Data Protection & Security

Your information is stored on Shopify’s secure servers with industry-standard encryption and access controls. We do not store full credit card details on our servers.

7. Communications & Marketing

With your consent, we may contact you via email or WhatsApp regarding:

  • Order updates
  • Promotions or seasonal offers
  • New collections or special announcements

You may unsubscribe or opt out at any time via the provided link or by contacting us directly.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect data from minors.

9. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal regulations or business practices. All revisions will be posted on this page with a new effective date.

10. Contact Us

For privacy-related questions, data access requests, or general inquiries, reach out to us: